Terms of Service

What RxFinder does

RxFinder is a medication availability search service. We call pharmacies near your location to check whether a specific medication is currently in stock. We report the results to you via email.

What RxFinder is NOT

• We are not a pharmacy and do not dispense medications
• We are not a healthcare provider and do not provide medical advice
• We do not guarantee that medication will still be in stock when you arrive at the pharmacy
• We do not process insurance or handle prescriptions

Pricing and payment

Each medication search costs $29.99, charged at the time of search submission via Stripe. This is a one-time payment, not a subscription.

Refund policy

Each search keeps the refund terms shown at checkout when you paid for it.

Current terms (shown at checkout from October 13, 2026 at 9:52 PM ET): if we find nothing and fewer than 15 pharmacies give us a clear answer, we refund the full amount automatically. Otherwise, if we can't confirm a pharmacy that has your medication, you may request half of what you paid back within 7 days of your search's final results email, by replying to it or contacting support@getrxfinder.com. A request can wait up to a day while we confirm a pharmacy that said it has your medication. If we can't finish your search because of a problem on our side, we refund the full amount automatically.

Earlier terms (shown at checkout before October 13, 2026 at 9:52 PM ET): If we cannot find your medication in stock at any pharmacy we call, you may request either a free re-search or a full refund within 7 days of your results, by replying to your results email or contacting support@getrxfinder.com. Refunds are processed to your original payment method and may take 5-10 business days to appear on your statement. Full details are on our refund policy page.

A search is considered successful once we provide you with at least one confirmed in-stock pharmacy, and is not eligible for a refund. Each search includes a full report of every pharmacy we called and their response. We recommend calling the pharmacy directly to confirm availability before traveling.

Accuracy of results

Pharmacy stock levels change throughout the day. Our results reflect availability at the time of our call. We strongly recommend calling the pharmacy to confirm before going in person. RxFinder is not liable for changes in stock between our call and your visit.

Calling hours

RxFinder's calling window is 9:05 AM to 5:00 PM on weekdays, 10:05 AM to 5:00 PM on Saturdays and 11:05 AM to 5:00 PM on Sundays in the search location's time zone, with a midday break that varies by pharmacy. Individual pharmacy hours may vary. Searches submitted outside the calling window are scheduled for the next available window. When your search would start later and we can determine its expected start time, we show that time before payment.

Email communications

By using RxFinder, you consent to receive emails about your search status and results. You may receive 2-4 emails per search. You can unsubscribe at any time.

Limitation of liability

RxFinder provides an information service only. We are not responsible for pharmacy stock accuracy, pricing, or availability. Our maximum liability is limited to the amount you paid for the specific search in question.

Changes to terms

We may update these terms from time to time. Continued use of RxFinder after changes constitutes acceptance of the updated terms.

Contact

Questions? Contact us at support@getrxfinder.com