Refund Policy

Each search keeps the refund terms shown at checkout when you paid for it. We started showing the current terms on October 13, 2026 at 9:52 PM ET. A search paid while the earlier terms were on screen, including in the few minutes our pages took to update, keeps the earlier terms. Not sure which applies? Email support@getrxfinder.com and we'll tell you.

Current terms (shown at checkout from October 13, 2026 at 9:52 PM ET)

We call the pharmacies near you and report what each one tells us. Here is what happens when we can't find your medication.

Automatic full refund

If we find nothing and fewer than 15 pharmacies give us a clear answer, we refund the full amount you paid automatically. You don't need to ask. A clear answer means the pharmacy told us whether your medication is in stock.

If we can't finish your search because of a problem on our side, we also refund the full amount automatically.

Half back on request

If we can't confirm a pharmacy that has your medication and the automatic refund doesn't apply, you can ask for half of what you paid back. That includes a search where a pharmacy said yes but we couldn't confirm it. Reply to your results email or write to support@getrxfinder.com within 7 days of your search's final results email. Later emails about the same search, including a re-search, don't restart the 7 days.

If a pharmacy told us it has your medication and we haven't confirmed it yet, your request waits while we check, for up to a day after that pharmacy's answer. If we confirm that pharmacy has it before we process your request, the search counts as successful. If our confirmation checks are paused, we review your request by hand.

When a search is "successful"

A search is successful once we confirm at least one pharmacy that has your medication in stock. It did what you paid for, so it isn't eligible for a refund. Pharmacy stock can change between our call and your visit. If a pharmacy we confirmed doesn't have it when you get there, tell us within 48 hours of your results email and we'll sort it out.

Details

• Refunds go back to your original payment method and usually show within 5 to 10 business days.
• Amounts are based on what you actually paid, after any discount code.
• Asking again after a half refund doesn't earn another half. If the automatic full refund later applies, we refund the rest of what you paid.
• A search that cost you nothing isn't eligible for a refund.

Earlier terms (shown at checkout before October 13, 2026 at 9:52 PM ET)

We want you to only pay when RxFinder actually helps. If we call the pharmacies near you and none have your medication in stock, you are covered.

Our guarantee

If we can't find your medication in stock at any pharmacy we call, you can choose either:

• A free re-search: we run the search again at no charge. Pharmacy stock changes daily, so trying again a day or two later can reach pharmacies we couldn't get through to, or ones we haven't called yet.
• A full refund to your original payment method.

Each order includes one free re-search; if that doesn't find it either, you can still ask for a full refund.

How to request it

Just reply to your results email, or contact support@getrxfinder.com, within 7 days of your search results and tell us whether you'd like a free re-search or a refund. We'll take care of it. Refunds typically appear on your statement within 5–10 business days.

When a search is "successful"

A search is considered successful once we provide you with at least one confirmed in-stock pharmacy. Successful searches are not eligible for a refund, because the service did what you paid for: it located your medication. We always include a full report of every pharmacy we called and their response, found or not.

If the stock information was wrong

Pharmacy stock can change between our call and your visit. If a pharmacy we reported as in-stock turns out not to have your medication when you get there, let us know within 48 hours and we'll run a free re-search.

Multi-search packs

Search credits from a pack do not expire. If a search run with a credit doesn't find your medication, the same guarantee applies. Reply for a free re-search or a refund of that search.

Abuse

We may decline or limit refunds and re-searches where we reasonably suspect fraud or abuse of this policy.

Questions? Email support@getrxfinder.com. See also our Terms of Service.