Privacy Policy

What we collect

When you use RxFinder, we collect the minimum information needed to perform your medication search:

• Medication name, strength, form, quantity, and whether you want brand or generic
• Your ZIP code, or your device's location if you choose to share it (to find nearby pharmacies)
• Your email address (to send your results), and your phone number if you give it to us
• How you reached our site (for example the website that linked to us or a tag in the link) and when you reached the payment step
• Transcripts and recordings of our calls to pharmacies about your search
• Payment information (processed securely by Stripe, we never see your card number)

What we do NOT collect

• Your health records or medical history
• Your insurance information
• Your prescriber or doctor information

How we use your information

• To call pharmacies near you and check medication availability
• To send you search results and status updates via email
• To send reminders and offers about searches you started
• To process your payment
• To issue refunds when applicable
• To ask you to review us on Trustpilot after we send your results

We do not sell or rent your personal information, and we do not share it with advertisers.

Data retention

We keep your search details, your results, and the transcripts and recordings of our pharmacy calls so you can open your results page, so we can answer support and billing questions, and to improve how we call pharmacies. To ask us to delete your personal details, email support@getrxfinder.com. We will remove your email address and phone number from your searches and keep only your general area in place of your exact location, except where we need records for payments, disputes or the law. Emails already sent to or from you, and Stripe's payment records, are kept by those services. Payment records are kept as required by law and Stripe's policies.

Third-party services

We use the following services to operate RxFinder:

• Stripe: Payment processing
• Resend: Sending our emails (Gmail is a backup sender)
• Gmail: Our support inbox
• Retell AI (with OpenAI and ElevenLabs models) and Twilio: Our calls to pharmacies
• Supabase: Database hosting
• Vercel: Website hosting and page-view analytics
• Google Fonts: The fonts on our site (your browser loads them from Google)
• Pushover: Internal alerts to our team about searches
• Trustpilot: Review invitations (after we send your results we send Trustpilot your email address and a reference number, and Trustpilot emails you an invitation to review us)

Each of these services has their own privacy policy and data handling practices. We select services that maintain strong security and privacy standards.

Email communications

By providing your email address and checking the consent box, you agree to receive emails from RxFinder about your medication searches, including results, status updates, and reminders or offers about a search you started. You can unsubscribe from reminders and offers at any time. Emails about a search you paid for still arrive. After we send your results, Trustpilot may email you an invitation to review us. It has its own unsubscribe link. If you unsubscribe from our reminders and offers first, we don't ask Trustpilot to invite you.

Security

Data is encrypted in transit (TLS), and our database provider encrypts the data it stores. We use industry-standard security practices to protect your information. Your card number is handled entirely by Stripe and never touches our servers.

Contact

Questions about this privacy policy? Contact us at support@getrxfinder.com